Payment Terms and Information

Prices are valid for 30 days unless otherwise noted. We accept Visa, Mastercard, American Express, and Zelle. Orders are handcrafted and initiated upon successful receipt of full payment.

Custom Orders

Custom orders require full payment upon design selection and are non-refundable after 48 hours. Changes may incur additional fees and extended lead times. See custom services for details.

Shipping Policy

Products are available for shipping domestically within the US via UPS Ground. Insurance for UPS shipment is not included in the shipping cost and can be added upon request. Moss and Matter moss art can be carried aboard a plane in standard carry-on luggage at your own risk.

Return Policy

Due to the artisanal nature of our moss art and the various materials used, variations in computer displays, actual colors, textures, and finishes may differ from those shown on your screen. Each piece uses natural materials that can vary in appearance. These variations are inherent to our production process and contribute to the unique character of each item. All sales are final and non-returnable. No returns or exchanges are accepted.

We don’t offer a guarantee for any moss art once it has been picked up or delivered to a client due to its sensitive nature and external factors that are the responsibility of the client, like placement in recommended environments and care. See our Care Instructions for details.