Terms and Conditions
These terms and conditions govern the purchase and sale of all Moss and Matter products and services. By placing an order, the Buyer agrees to these terms.
When we say “Moss and Matter”, we mean Moss and Matter Studio, LLC. When we say “buyer”, we mean the party purchasing products or services from Moss and Matter.
Artisanal Craftmanship
Moss and Matter products are handcrafted by skilled artisans using premium materials. Our finishes often result in natural variations, making each piece unique. These subtle differences are hallmarks of our exclusive designs, not flaws.
Payment Terms
We accept Visa, Mastercard, American Express, and Zelle. Orders are initiated and handcrafted upon successful receipt of full payment.
Lead Times
Our standard lead times are 12-16 weeks. However, these times are subject to change due to several factors:
Artisan Craftsmanship: We work with skilled artisan partners to create our unique pieces, which may occasionally result in extended production periods.
Limited Materials: Many of our products utilize rare or specially sourced materials. The limited availability of materials can impact our production schedule and lead times.
Seasonal Variations: Certain materials may be in limited seasonal availability, which can affect our production timeline.
Lead times begin upon payment. For custom orders, lead times begin upon receipt of signed approval of all specifications and full payment.
We will communicate any significant changes to estimated completion dates as soon as possible.
Expedited production requests can be reviewed on a case-by-case basis and will incur an additional fee proportionate to the piece.
Custom Orders
Custom orders require full payment upon design selection and are non-refundable after 48 hours. Changes may incur additional fees and extended lead times. See custom services for details.
Shipping Policy
Products are available for shipping domestically within the US via UPS Ground. Insurance for UPS shipment is not included in the shipping cost and can be added upon request. Moss and Matter moss art can be carried aboard a plane in standard carry-on luggage at your own risk.
Return Policy
All sales are final and non-returnable. No returns or exchanges are accepted.
We don’t offer a guarantee for any moss art once it has been picked up or delivered to a client due to its sensitive nature and external factors that are the responsibility of the buyer, like placement in recommended environments and care. See our Care Instructions for details.
Installation and Maintenance
The Buyer is responsible for proper installation and maintenance. Care instructions for moss art can be found here.
Intellectual Property
All designs, images, and content on our website and in our marketing materials are protected by copyright and may not be reproduced without our permission.
Product Representation
We strive for accuracy in depicting our products on our website and in marketing materials. However, to the extent permitted by applicable law, we do not warrant that product descriptions, colors, finishes, or other content available on the website are entirely accurate, complete, reliable, current, or error-free.
Due to the artisanal nature of our products and variations in computer displays, actual colors, textures, and finishes may differ from those shown on your screen. Each piece is handcrafted, often using natural materials that can vary in appearance. These variations are inherent to our production process and contribute to the unique character of each item.
Changes to Products, Services, or Pricing
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of products or services.
Dispute Resolution
Any disputes arising from these terms or the purchase of our products or services will be resolved through binding arbitration in Chicago, Illinois.
Account Information and Billing
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so we can complete your transactions and contact you as needed.
Buyer Reviews, Comments, User Generated Content, and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Conditions.
You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Indemnification
You agree to indemnify, defend and hold harmless Moss and Matter, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the wesbite or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Moss and Matter reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Moss and Matter in asserting any available defenses.
Disclaimer of Warranties
Moss and Matter intends for the information and data contained in the website to be accurate and reliable, but since the information and data have been compiled from a variety of sources, they are provided ‘AS IS’ and “AS AVAILABLE”. You expressly agree that your use of the website and any information contained therein is at your sole risk. Accordingly, to the extent permitted by applicable law, MOSS AND MATTER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES AND CONDITIONS THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. Some jurisdictions do not allow the disclaimer of warranties or conditions, so such disclaimers may not apply to you.
Limitation on Liability
IN NO EVENT WILL MOSS AND MATTER OR ITS OFFICERS, MANAGERS, MEMBERS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITES OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITES OR ANY INFORMATION CONTAINED THEREIN, INCLUDING USER CONTENT, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF MOSS AND MATTER HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.
You hereby acknowledge that the preceding limitation on liability will apply to all content, merchandise, and services available through the website or other channels. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions, liability is limited to the fullest extent permitted by law. Regardless of the previous paragraphs, if Moss and Matter is found to be liable, our liability to you or any third party is limited to the greater of (a) the amount in dispute not to exceed the total amount that the buyer paid to us in the twelve (12) months before the action giving rise to the liability or (b) $100 USD.
Termination and Access Restriction
Moss and Matter reserves the right, in its sole discretion, to terminate your access to the website and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Illinois, and the buyer hereby consents to the exclusive jurisdiction and venue of courts in Illinois in all disputes arising out of or relating to the use of the website. Use of the website is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Moss and Matter as a result of this agreement or use of the website. Moss and Matter’s performance of this agreement is subject to existing laws and legal processes, and nothing contained in this agreement is in derogation of Moss and Matter’s right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the website or information provided to or gathered by Moss and Matter with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Moss and Matter with respect to the website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the user and Moss and Matter with respect to the website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish of the parties that this agreement and all related documents be written in English.
General Conditions
We reserve the right to refuse Service to anyone for any reason at any time.
Privacy Policy
Our privacy policy governs the collection and use of customer information. Please refer to our policy.
Changes to Terms
These terms and conditions are subject to change without notice. If any provision is deemed invalid, the remaining terms remain binding. For questions or clarifications, please contact our client services team at support@mossandmatterstudio.com.